Refund Policy

Refund Policy

Fair and Simple Refunds

I want you to be happy with everything you buy from me. Here’s how refunds work for each type of product.

Because most of what I sell is digital or a service, the rules are a little different for each product. All prices are in Canadian dollars.

3D print files

Because these are digital downloads, I can’t take them back once they’ve been downloaded, so all sales are final.

If a file is broken, won’t open, or isn’t what the product page describes, contact me within 14 days. I’ll fix it or send a working file, and if I can’t, I’ll refund you in full.

Support calls and kick-off calls

  • Changed your mind before booking? You get a full refund if you haven’t booked a time yet.
  • Need to reschedule? No problem, just let me know at least 24 hours before the call.
  • Cancel at least 24 hours before the call and you’ll get a full refund.
  • Cancellations within 24 hours, or no-shows, aren’t refundable, but I’ll do my best to find a new time with you.
  • Not a SEKTION kitchen? My calls are for IKEA SEKTION kitchens only. If you bought a call by mistake for an IKEA METOD kitchen, I’ll refund you in full before the call.

“Say Thanks” support tiers

These are voluntary contributions to support the channel, so they’re not refundable. If you bought one by accident, contact me within 7 days and I’ll refund it.

How to request a refund

Send me a message through the contact page with your order number and the reason. Approved refunds go back to your original payment method, usually within 5–10 business days depending on your bank.

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